- #XBOX CUSTOMER SERVICE ONLINE CHAT HOW TO#
- #XBOX CUSTOMER SERVICE ONLINE CHAT UPDATE#
- #XBOX CUSTOMER SERVICE ONLINE CHAT ANDROID#
For this call, I asked about pairing the console and controller. At 10:34 p.m, I was on the phone with Ted. I made my second call request at 10:27 p.m. Xbox Support has an absolutely prolific online presence. Assuming I was in front of the Xbox in question, she patiently waited while I signed in and followed her instructions Once I completed all the steps, Kia politely asked if I needed anything else, and when I answered no, wished me a good weekend, ending the call in 7 minutes and 14 seconds.
After asking how my day was going and why I called, Kia quickly pulled the correct information and relayed it to me.
#XBOX CUSTOMER SERVICE ONLINE CHAT HOW TO#
EST to ask how to access my games and their saves on a new console. Before I had time to chuckle cynically, my phone was ringing. on Saturday.įor my first call request, I had a waiting time of 1 minute. The latter option eliminates the tedium of waiting on the line by giving you an estimated callback time. You can call Xbox's tech support number (1-80) or you can have them call you. The chat was finished in 6 minutes and 35 seconds. I tried again and spoke to Unigamer, who,after some quick reassurances, sent me the steps to initiate getting my game saves restored. After declaring it an easy problem to solve, Snow proceeded to write an answer, but before I could get a resolution, the chat closed out after 8 minutes and 25 seconds of waiting.
#XBOX CUSTOMER SERVICE ONLINE CHAT ANDROID#
After logging in and connecting with Android Snow, I asked about accessing my game saves on a new device. I also tried the Xbox Ambassador chat option. Xbox Support's YouTube channel was a lot more helpful - its mix of official and user-generated content provided answers to all of my questions. I say "most" because when I attempted to look up info on how to use Cortana without Kinect, I only found posts complaining about the feature. If you don't feel like interacting with humanity at all, you can check out Xbox's forums for most of the answers. All in all, the entire chat took 9 minutes. From there, he gave me time to pair my controller. After taking a few minutes to pull up the pertinent information, he produced a step-by-step tutorial that also included a video. about syncing my new Xbox One controller to my Xbox One S.
Next, I gave the traditional support chat a shot and spoke with Michael B.
#XBOX CUSTOMER SERVICE ONLINE CHAT UPDATE#
If your chat audio is choppy or your mic isn't working, this may be related to an Xbox One controller update or your Xbox One needs to be fully restarted.You can have Xbox Support call you, which eliminates the tedium of waiting on the line. If the headset works with a different controller, try cleaning the 3.5mm port on the controller that isn't working per the instructions here: Press the guide button on your remove and scroll to the right gear icon. If no headset is detected, fully reboot your Xbox One: If you see a headset logo as pictured below, then the headset is being detected. If you still see a mic with a slash through it, this means that your Xbox is not detecting that a headset is connected. Press the Xbox guide button on your controller. When you connect the included chat cable to the controller, make sure you see the headset icon appear in the lower right next to the clock. BUY REPLACEMENT PARTS ORDER HELP SUBMIT A REQUEST
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